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  • Welcome to the CFA Team Support Desk

    Below you'll find instructions for accessing the main areas of our support desk.

    Support

    Do you have a question?

    Simply submit a ticket and one of our support
    representatives will be in touch shortly to help you.

     

    Do you have an existing ticket?

    No problem. You can see the status, check for
    updates, and read all of your existing tickets.

    Create a Ticket   Check Existing Ticket

     


     


     


     


     
  • Create a New Ticket

    Note: If you've already created a ticket and just want to check the status of that ticket, click here.

    CFA Team

    Add Attachment
    Most Asked Questions
    What security measures are in place?

    Each CFA Team portal is password-protected and only allows access to registered team members. You have full control over adding and removing new team members.

    Each team member has a unique username and password, and team members are only able to access the content on the CFA Team portal to which they belong.

    Each CFA Team portal is secured by 128-bit Secure Sockets Layer (SSL) encryption.


    How can I view schedule requests?

    You will only be able to access schedule requests if you are logged in as a site administrator. Team Members are not allowed to view schedule requests.

    To access the schedule requests, click the "Schedule Requests" button in the Administrator Tools section of the site (located in the right-hand sidebar).


    How do I upload the weekly schedule?

    You must be logged in as a site administrator in order to upload the weekly schedule.

    Click the "Upload Weekly Schedule" button in the Administrator Tools section, fill out the required fields, and click the "Submit" button.


    How do I sign up?

    Signing up is easy! Click here to get started and select the plan that works best for you.

    *To celebrate the launch of cfateam.com, the first 100 Operators who sign up will instantly become charter members and receive a lifetime discount on the annual subscription fee.


    What are Dashboard Messages?

    Dashboard messages appear on the home page of your team portal. You can use this area to feature important announcements or provide instructions that you don’t want your team to miss. Additionally, you can have multiple dashboard messages if you like.

    You must be logged in as a site administrator to add or edit dashboard messages.


    How do I upload a new document?

    If you are logged into your CFA Team Portal as a site administrator you will see a button on the Documents page that allows you to upload a new file:

    Click the "Upload New File" button and then select the Document Type in the drop-down menu. Enter a Document Title (which will appear below the document icon on the Documents page), and then click the "Choose File" button to browse to the document or file you wish to upload.

    NOTE: If your document is too large to upload you can use Dropbox or Google Drive to store your file and then enter the External File URL instead.

    Once you have completed all fields, click the "Upload File" button.


    How do I add a new Team Member?

    Only site administrators are allowed to add new Team Members. If you are logged into your CFA Team Portal as a site administrator, click the "Add New User" button in the Administrator Tools section.

    For the Username we recommend that you use the same username that is assigned to that Team Member for the @Chick-fil-A site.

    Once you enter all of the required information, click the "Add User" button. An email will automatically be sent to the Team Member containing their username and password.


    View More Questions

     
  • Live Chat

    Most Asked Questions
    What security measures are in place?

    Each CFA Team portal is password-protected and only allows access to registered team members. You have full control over adding and removing new team members.

    Each team member has a unique username and password, and team members are only able to access the content on the CFA Team portal to which they belong.

    Each CFA Team portal is secured by 128-bit Secure Sockets Layer (SSL) encryption.


    How can I view schedule requests?

    You will only be able to access schedule requests if you are logged in as a site administrator. Team Members are not allowed to view schedule requests.

    To access the schedule requests, click the "Schedule Requests" button in the Administrator Tools section of the site (located in the right-hand sidebar).


    How do I upload the weekly schedule?

    You must be logged in as a site administrator in order to upload the weekly schedule.

    Click the "Upload Weekly Schedule" button in the Administrator Tools section, fill out the required fields, and click the "Submit" button.


    How do I sign up?

    Signing up is easy! Click here to get started and select the plan that works best for you.

    *To celebrate the launch of cfateam.com, the first 100 Operators who sign up will instantly become charter members and receive a lifetime discount on the annual subscription fee.


    What are Dashboard Messages?

    Dashboard messages appear on the home page of your team portal. You can use this area to feature important announcements or provide instructions that you don’t want your team to miss. Additionally, you can have multiple dashboard messages if you like.

    You must be logged in as a site administrator to add or edit dashboard messages.


    How do I upload a new document?

    If you are logged into your CFA Team Portal as a site administrator you will see a button on the Documents page that allows you to upload a new file:

    Click the "Upload New File" button and then select the Document Type in the drop-down menu. Enter a Document Title (which will appear below the document icon on the Documents page), and then click the "Choose File" button to browse to the document or file you wish to upload.

    NOTE: If your document is too large to upload you can use Dropbox or Google Drive to store your file and then enter the External File URL instead.

    Once you have completed all fields, click the "Upload File" button.


    How do I add a new Team Member?

    Only site administrators are allowed to add new Team Members. If you are logged into your CFA Team Portal as a site administrator, click the "Add New User" button in the Administrator Tools section.

    For the Username we recommend that you use the same username that is assigned to that Team Member for the @Chick-fil-A site.

    Once you enter all of the required information, click the "Add User" button. An email will automatically be sent to the Team Member containing their username and password.


    View More Questions
  • Check Existing Ticket

    If you've already created a ticket and just need to check the status of that ticket, simply enter the email address you used to create the ticket below and click the button.

  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of a header image. Note that it has a transparent background as it will lay on top of the background above (not required):


    Background Image:

    Header Image:

  • Edit Knowledge Base Articles


    Article Name Assigned Category Priority URL Hits T
    What security measures are in place?FAQ View20T
    How do I sign up?FAQ View11T
    What is CFA Team?FAQ View8T
    What kind of support do you provide?FAQ View4T
    How can I view schedule requests?Schedule View17T
    How do I upload the weekly schedule?Schedule View15T
    How do I request off?Schedule View5T
    How do I change my availability?Schedule View5T
    What are Dashboard Messages?Tools View10T
    Can I create my own custom form?Tools View8T
    How can I view uniform orders?Tools View6T
    What is the Availability Log?Tools View6T
    How does the customer complaint log work?Tools View4T
    How do I submit an End of Shift report?Tools View3T
    How do I add a news item?News View8T
    How do I upload a new document?Documents View10T
    How do I add a new Team Member?Team View10T
    How do I reset my password?Team View6T
    How can I edit my profile?Team View4T
    How do I change my password?Team View3T
    How can I embed a Google calendar?Calendar View3T
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